Return & Refund
Here's everything you need to know about returns and refunds.
Return Policy — Introduction
At Mitpal , we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your order, we’re here to help with our hassle-free return policy.
Returns
You have 7 working days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received the returned item.
We will notify you of the refund status after inspection.
If approved, a refund will be initiated to the original payment method. The credit timing depends on the policy of the card issuer / online transfer intermediary / bank.
Shipping
You will be responsible for paying your own return-shipping costs.
Shipping costs are non-refundable.
Refund Policy
Mitpal offers refunds for products purchased through the Store in accordance with the terms outlined in the Refund Policy.
Refund Eligibility
Refunds are offered for products purchased through the Store in accordance with the terms outlined in the Refund Policy.
Original Condition
The product must be returned in its original condition.
Unused Product
The product must be unused at the time of return.
Original Tags
Any original tags must still be attached.
Return Timeline
Return requests must be initiated within 24 hours of deliverys.
Refund Process
To request a refund, contact info@mitpal.com with your order number and reason for return.
Email Your Request
Email info@mitpal.com with your order number, clear photos of the product and the reason for your return.
Receive Return Shipping Details
We will review your request and reply with the return address and shipping instructions.
Ship the Product
Arrange and pay for return shipping, following the instructions provided.
Product Inspection
Once we receive the returned product, we will inspect it to determine refund eligibility.
Refund
If approved, your refund will be credited to the original payment method within 4–5 working days of approval.
Shipping Costs
Shipping costs are non-refundable, and the customer is responsible for return-shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, contact info@mitpal.com immediately to arrange a replacement or refund.
Contact Us
If you have questions about returning an item or about the Refund Policy, please contact us.