Legal Information

Terms of Use

Please read these terms and conditions carefully before accessing or using the M POP website.

Introduction

This document is an electronic record in terms of the Information Technology Act, 2000. It is published in accordance with the applicable provisions requiring the publication of rules and regulations, privacy policy and Terms of Use for access or usage of the Website.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

The Website is owned by Mitpal Enterprises Private Limited, having its registered office at CTS 484, Chakala, Near Solitaire Park, 3rd Floor, B-305, Rustomjee Central Park, Andheri Kurla Road, Andheri (East), Mumbai 400067.

GENERAL TERMS

Terms of Use

Your use of the Website is governed by the following terms and conditions (“Terms of Use”) as applicable, including applicable policies which are incorporated herein by reference.

By mere use of the Website, You shall be contracting with Mitpal Enterprises Private Limited, the owner of the Website. These terms and conditions, including the applicable policies, constitute Your binding obligations.

For the purpose of these Terms of Use, wherever the context so requires, “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing data while registering on the Website as a Registered User.

The term “We”, “Us” and “Our” shall mean mpop.in, Mitpal Enterprises Private Limited and its affiliates.

When You use any of the services provided by Us through the Website, You will be subject to the rules, guidelines, policies, terms and conditions applicable to such service, and they shall be deemed to form part of these Terms of Use.

We reserve the right, at Our sole discretion, to change, amend, add or delete any provision of these Terms of Use at any time without prior written notice to You.

You shall ensure to review these Terms of Use periodically for any updates or amendments. Your continued use of the Website following updates or amendments shall mean that You accept and agree to the same.

As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable and limited privilege to enter and use the Website.

By accepting these Terms of Use, You also accept and agree to be bound by Our policies including but not limited to Privacy Policy as amended from time to time.

01

User Account, Password and Security

If You use the Website, You shall be responsible for maintaining the confidentiality of Your User Name and Password and for restricting access to Your device to prevent unauthorised access to Your account.

You shall be responsible for all activities that occur under Your User Name and Password.

You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend, terminate or block access to Your membership on the Website.

You shall keep Your User Name and Password confidential and secure and inform Us immediately if You have reason to believe that it is being used in an unauthorised manner.

You agree to ensure that You exit from the account at the end of each session.

02

Products, Services and Payment Terms

mpop.in provides Products through the Website. The Products can be purchased through the Website through various methods of payments offered.

The sale and purchase of these Products shall be additionally governed by specific policies of sale, including cancellation policy, exchange policy, return policy and other applicable policies stated by the Seller.

These Terms of Use may be further supplemented by Product-specific conditions, which may be displayed with the relevant Product.

Payment Methods

Payment for the Products can be made through cards issued in India or through UPI.

Cash on delivery, internet banking and mobile banking cannot be used as payment methods.

03

Cancellation of Orders

Orders once placed cannot be cancelled by You. We reserve the right to cancel any order under certain criteria at any stage of the product delivery.

The criteria include the following:

  • Products ordered are not for self-consumption but for commercial resale.
  • Multiple orders are placed for the same Product at the same address, depending on the Product category.
  • Bulk quantity of the same Product is ordered.
  • Invalid address is given in the order details.
  • Any malpractice is used to place the order.
  • Any order is placed using a technological glitch or loophole.
  • The Seller is unable to supply the order.
04

Return Policy

The Products can be returned only if such returns are permitted by the Seller.

At the time of creating a return request, You are required to confirm that the Product being returned is unused and has the original tags intact.

Refunds shall be initiated only after the returned Product is received by Us.

If the Product returned is used, damaged or if the original tags are missing, the User’s return request shall be declined and the Product shall be re-shipped back to the customer.

The User shall not be eligible for refund in case the return request is declined. In this regard, We assume no liability.

Further, if the User fails to accept receipt of the re-shipped Product, the User shall continue to be ineligible for a refund, and We assume no liability with respect to the return or refund for such re-shipped Product.

05

Usage of Website

Users utilise the Website to meet and interact with one another for their transactions on the Website. We are not and cannot be a party to or control in any manner any transaction between the Buyer and the Seller.

Consequently, all commercial and contractual terms are offered by and agreed to between Buyers and Sellers alone.

  • Commercial and contractual terms include price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties and after-sales services.
  • We do not have control over or determine, advise or otherwise involve ourselves in the offering or acceptance of such commercial or contractual terms.
  • We do not make any representation or warranty as to the description, quality, value, saleability or other specifics of Products or services offered through the Website.
  • We are not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers.
  • We are not responsible for unsatisfactory or delayed performance of services or damages or delays resulting from Products that are out of stock, unavailable or back ordered.
  • All materials, Products and services included on or made available through the Website are provided on an “as is” and “as available” basis without representation or warranties, express or implied, except where otherwise specified in writing.
06

Representations by the User

  • You agree that personal information and data provided by You during use of the Website will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws.
  • You shall not host, display, upload, modify, publish, transmit, update or share information belonging to another person without having the necessary rights.
  • You shall not use the Website to transmit unlawful, harmful, harassing, defamatory, obscene, hateful, misleading or otherwise prohibited information.
  • You shall not impersonate any person or introduce software viruses or destructive code.
  • You shall not undertake any activity that infringes third-party rights, including intellectual property, privacy or publicity rights.
  • You shall not solicit Users of the Website to buy or sell products or services outside the permitted use of the Website.

You acknowledge that mpop.in is an online platform that enables You to purchase Products listed on the Website at the price indicated therein.

07

Website Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (“Content”) made available through the Website are subject to applicable intellectual property rights.

We shall be entitled, consistent with Our Privacy Policy and applicable law, to use Content or any of its elements for permitted uses including promotional and advertising purposes and derivative works.

You may use information on Products and services purposely made available for downloading provided that You do not remove proprietary notices, modify the information, use it only for personal non-commercial purposes, post it on a network computer, broadcast it or make representations or warranties about it.

08

Multiple Sellers

You understand that Products of a particular style may be sold on the Website by multiple Sellers and the Product price on the listing page may not always reflect the lowest price for that style.

The displayed Seller is selected using several parameters, of which price is only one.

On a Product display page, You may have access to the price offered by Sellers for the relevant style.

09

Intellectual Property

The Website is controlled and operated by Us and Products are sold by respective Sellers.

All material on the Website, including text, graphics, logos, images, illustrations, audio clips, video clips and software, is protected by copyright, trademarks and other intellectual property rights.

Material is solely for Your personal, non-commercial use and must not be copied, reproduced, republished, uploaded, posted, transmitted or distributed.

Any modification of the materials or use for any purpose other than personal, non-commercial use is prohibited.

If You post content or submit material to Us, You grant Us and Our affiliates applicable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content worldwide in any media, subject to applicable law.

10

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with Our obligations under these conditions if the delay or failure arises from any cause beyond Our reasonable control.

This condition does not affect Your statutory rights.

11

Termination

We may suspend or terminate Your use of the Website or any Service if We believe, in Our sole and absolute discretion, that You have infringed, breached, violated, abused, unethically manipulated or exploited any term of these Terms of Use.

Some instances for suspension or termination include:

  • Use of invalid address, email or phone number.
  • Excessive returns.
  • Refund of wrong Product.
  • Activities conducted with the intention of causing loss to business or revenue.
12

Limitation of Liability

In no event shall We be liable for any indirect, punitive, incidental, special, consequential or other damages resulting from the use or inability to use Services or Products.

This includes unauthorised access to or alteration of user transmissions or data, breach of conditions, representations or warranties by the manufacturer, or any other matter relating to the Services.

We shall not be held responsible for non-availability of the Website during periodic maintenance or unplanned suspension of access.

Any material or data downloaded is at the User’s discretion and risk.

To the maximum extent permissible by law, Our liability shall be limited to the purchase value of Products purchased by You.

We shall not be liable for disputes or disagreements between Users.

13

Indemnity

You shall indemnify and hold harmless mpop.in, Mitpal Enterprises Private Limited, Our owners, affiliates, officers, employees and agents from any claim, demand, action, reasonable attorneys’ fees or penalty arising from Your breach of these Terms of Use, Privacy Policy or other Policies, violation of law, or violation of third-party rights including intellectual property rights.

14

Jurisdiction

Unless otherwise specified, material on the Website is presented solely for sale in India.

We make no representation that materials are appropriate or available outside India.

Those who access the Website from other locations do so on their own initiative.

We are not responsible for supply of Products ordered to locations outside India.

15

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Disputes, if any, shall be subject to the exclusive jurisdiction of courts or authorities based in Mumbai.

16

Disclaimer

You acknowledge that You access the Website and transact at Your own risk and use Your best and prudent judgment before entering into any transaction.

Transactions are stated to be for personal use only and not for any business purpose.

We disclaim responsibility for actions or inactions of Sellers and any breach of conditions, representations or warranties by Sellers or manufacturers.

We will not mediate disputes between Users and Sellers or manufacturers.

We further disclaim warranties or representations regarding quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose or legality of Products, Content, pricing information or specifications.

The Website, Content, information, software, Products, Services and related graphics are provided “as is” without warranty of any kind, except where otherwise specified in writing or required by applicable law.

Need Assistance?

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, You may contact Our Grievance Officer.

Phone: +91 97020 20272

Email: info@mpop.in